You may wipe the surface of your bag with a cloth, wet with warm water often to preserve its quality and beauty.
Avoid using any wipes that have chemicals which may harm the material.
Be sure to test any leather products prior applying to the whole bag If you may use it for a deeper cleaning. If you’d rather leave it to the professionals, a cobbler or other leather professional can deep clean your bag.
We recommend keeping the product in its dust bag when not in use.
Avoiding contact of leather with liquid, water, alcohol or oil.
Avoiding long exposure to direct sunlight
ONE YEAR WARRANTY
If you are experiencing unforeseen quality issues, email us at [email protected] with your order number or purchase receipt.
Please include photos of the issue as well as the front, back, sides, bottom, and interior of your bag.
If the product arrives with a defect, please contact us immediately.
If a valid claim is received within the Warranty Period, we will exchange the Product or repair with a functionally equivalent new product.
Please note we do not warrant against normal wear and tear after a certain use such as: chips, peels, and rips in the materials, stains by outward force, and changes in the appearance of the product which do not impair the functionality of the product.